Refund & return policy

We're dedicated to making sure you're delighted with our flowers and service. With our top-quality blooms and our own dedicated drivers for delivery, we strive to provide a seamless experience.

Plus, we'll send you a picture of your arrangement before delivery. With our pre-delivery photos, you can ensure the quality meets your expectations and let us know if any adjustments are needed. Your satisfaction is our priority!

• Satisfaction Guarantee:
  If you’re not satisfied with your purchase, please contact us within 1 day (24 hours) of delivery at (774)368-0508 or info@jolieflowershop.com. We are committed to your happiness and will try to resolve any issue, which may include replacing the original arrangement, providing a gift card, or offering a partial or full refund.
• Cancellations:
  Orders can be canceled free of charge up to 1 day before the delivery. Cancellations on the day of delivery will be subject to a 50% cancellation fee.
• Changes to Orders: For order modifications, please contact us directly via phone or text promptly.
• Style and Seasonal Variations: Refunds are not available for substitutions due to seasonal availability or style preferences, provided they match our advertised style. Substitutions may occur based on market conditions, but we ensure the overall style and color scheme remains consistent.
• Non-Refundable Situations:
  Refunds will not be issued if the recipient refuses the delivery or if the flowers are delivered to an incorrect address provided by the sender. Please ensure that all recipient details are correct at the time of ordering.